30-Day Hassle-Free Returns

At Lumu UK, your satisfaction is our top priority. If you're not completely happy with your purchase, we've made returning it simple and stress-free.

✅ Our Return Promise

• You have 30 days from the date of delivery to return any item
• No questions asked — if you're not happy, we'll sort it
• Full refund or exchange available

📋 Return Conditions

• Item must be in its original condition and packaging
• Item must be unused and undamaged
• Proof of purchase required (order confirmation email)

🔄 How To Return

1. Email us at support@lumu-uk.com with your order number and reason for return
2. We'll reply within 24–48 hours with return instructions
3. Ship the item back to us
4. Receive your full refund within 5–7 business days of us receiving the item

❌ Non-Returnable Items

• Items damaged due to misuse or negligence
• Items returned after 30 days of delivery
• Hygiene/beauty products once opened

🚚 Return Shipping Cost

• Faulty or incorrect item — we cover the return shipping cost ✅
• Change of mind — return shipping is at buyer's cost

💳 Refunds

• Refunds processed to your original payment method
• Please allow 5–7 business days for refund to appear

📧 Questions? Email us: support@lumu-uk.com — we're happy to help!